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At Velorazee.com, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully before submitting a return request.
1. Return Window
You may request a return within 15 calendar days of receiving your order.
📌 To be eligible, your item must be:
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Unused and in the same condition that you received it
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In its original packaging (with tags, if applicable)
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Accompanied by the receipt or proof of purchase
Returns requested after 15 days of delivery will not be accepted.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Gift cards
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Downloadable or digital products
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Intimate or sanitary goods (e.g., undergarments)
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Items marked as Final Sale
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Customized or personalized products
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Perishable goods (if applicable)
3. Return Process
To initiate a return, please contact us at:
📧 support@velorazee.com
with the subject line "Return Request - Order #[YourOrderNumber]".
We will respond with return instructions and a return address. Do not send your purchase back to us without prior approval.
Return Shipping Costs
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping method.
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Shipping fees (original or return) are non-refundable.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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You will receive an email confirmation once the refund is processed.
If rejected:
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The item will be returned to you at your expense, or disposed of if not claimed.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at support@velorazee.com within 3 days of delivery.
Include your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account or payment provider
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Contact your credit card company — it may take time before your refund is officially posted
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Contact your bank — processing time varies by institution
If you’ve done all of the above and still haven’t received your refund, please contact us at support@velorazee.com.
7. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or item, please return your original item and place a new order.
8. Order Cancellations
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Orders can be canceled within 12 hours of purchase, if they haven’t been processed or shipped.
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Once an order is processed or shipped, it cannot be canceled.
To request a cancellation, email us at support@velorazee.com immediately after placing your order.
9. Contact Us
For any questions or concerns regarding returns or refunds, contact our support team:
📧 support@velorazee.com
📍 Velora Global LLC
30 N Gould St #37244
Sheridan, WY 82801